FAQ

Why buy from Strictly Sideshow?

Our name sums it up. We specialize in only the products that Sideshow Collectibles makes and distributes. Our prices are in CDN$ and we handle all the shipping costs, duties, brokerage fees, and US conversions. Keep it simple and deal with a local trusted seller. Our goal is to offer you great products at great prices and keep you coming back for more.

 

Pre-Orders

Pre-Ordering is very important, it guarantees you get the item you ordered and often times you can get it at a great price! Most pre-order items will have a limited time window to order so act fast because once the window is gone the item will be sold out.

 

In Stock Items

In stock items are available and ready for pickup or delivery the same or next day. In stock items are limited in quantity so don’t wait too long. NOTE: If there is something specific you are looking for that Sideshow carries and you don’t see it on our site, please contact us and we can check to see if it is available and if we can get it.

 

Group Buy Discount

If we get more than 6 pre-orders for any item everyone who pre-ordered that item will receive a $10 group buy discount. The more we sell the better for our customers! Once we get 6 pre-orders the price of the item shown will drop so everyone will know and can order it for $10 less.

 

Deposit

We charge a 10% non-refundable deposit on the item you pre-order. When the item arrives we will contact you and charge the balance at that time. NOTE: Costlier items can be paid monthly. Contact us for more information.

 

Shipping/Delivery

We charge $15 for delivery or free local Pickup in Scarborough. We are currently delivering to customers within the GTA and surrounding areas (Toronto, Oakville, Halton Hills, Brampton, Mississauga, Barrie, Stouffville, Uxbridge, Oshawa, Ajax, Pickering , Brooklin, etc.). Feel free to email us with your address to confirm that we can deliver to your area.

We now ship Hot Toys 1/6th single figures Canada wide for $15 flat rate!!!

Local Pickup

Once we get a shipping notice we will e-mail you to inform you that your item(s) will be arriving soon. All items must be paid for and picked up within 2 weeks of arrival.

 

Payments

We accept Paypal, major credit cards and cash. We offer a $5 discount if you can pay cash (instead of giving more money to the credit card company for processing we offer our customer a discount if they pay cash). Monthly payment plans are available for higher priced items.

 

Returns

All sales are final once a statue or figure has been opened. If there are any issues, please e-mail us so we can look into it. We do our best to keep our customers happy so please be sure that you know what you want to order. Once we place an order to Sideshow we cannot cancel the item.

 

Damages

If there are any damages or other issues please let us know ASAP. Pictures are also helpful. We work with Sideshow (and you!) to rectify any problems or damage claims. Don’t forget to include your invoice number in the e-mail.

 

Cancellation

We understand that sometimes you may need to cancel your order. The DEPOSIT is non-refundable. However – we will re-list your cancelled item and if it is sold within 2 weeks we will return your deposit.

 

Price Guarantee

The prices on our website may seem quite high, but that is mainly because of the current exchange rate. Prices are updated often to reflect the current rate. If you order something and the Canadian dollar goes up by 5 cents or more we will adjust the price and give the better price. If the Canadian dollar drops and goes lower, your original price is GUARANTEED*!

 

*Exchange rate*

Why do these products cost so much in Canada? The Current exchange rate is 1.30 ($1.30 Canadian buys $1 US). Big price fluctuations over the past few months have made these products expensive. We always try our best to offer the best prices where possible to save our customers some $$$.

For any pre-order item over $600 there will be a price adjustment to 5 cents off the current exchange rate if the Canadian dollar drops drastically (6 cents or more). Ex: The current exchange rate is $1.30Cdn for 1 US dollar. If the Cdn dollar went down to $1.36, then when your item arrives, we would charge you at the rate of Cdn $1.31 (5 cents off the $1.36). This applies only to items over $600. Items under this price will be Price Guaranteed, even if the dollar fluctuates! Contact us if you have any questions about this.

 

Buying Local vs. Online

We prefer to sell to the local market and build a relationship with our local customers to provide better customer service. It is always nicer to do business with someone face to face and get to know the people you are dealing with. What happens if you order a statue online and it arrives broken? Who pays the shipping costs? Can you get a replacement piece? You are not happy with your purchase can you ship it back? Our goal is simple – avoid all those problems and deal locally with a trusted Sideshow dealer at Strictly

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